l If the product is malfunctioning/ damaged/ incomplete /incorrect at the time of delivery, you may call us at 03-111-622-111. Our team will need images of your product for further verification. Once the whole inspection activity is processed, and we’ve unintentionally provided you with a faulty product; we’ll be held liable for it. However, the customer is entitled to a refund in his/her aCart Wallet of the same product within 7 working days of the delivered date.
If the product is delivered and the package has been opened, you are then only entitled to return it in exchange for money that will be transferred to your aCart Wallet within 15 working days of the delivery date.
If the product has been delivered safely and sound, and you accidentally damage it. We will not be held liable to return and refund the amount by any means.