Welcome to the aCart.pk
website (the "Site") operated by United Softlabs Pvt Limited
(Registration Number: “Fill in registration number”).
We respect your privacy and
want to protect your personal information. To learn more, please read this
Privacy Policy.
i.
This Privacy Policy explains
how we collect, use and (under certain conditions) disclose your personal
information. This Privacy Policy also explains the steps we have taken to
secure your personal information. Finally, this Privacy Policy explains your
options regarding the collection, use and disclosure of your personal
information. By visiting the Site directly or through another site, you accept
the practices described in this Policy.
ii.
Data protection is a matter of
trust and your privacy is important to us. We shall therefore only use your
name and other information which relates to you in the manner set out in this
Privacy Policy. We will only collect information where it is necessary for us
to do so and we will only collect information if it is relevant to our dealings
with you.
iii.
We will only keep your
information for as long as we are either required to by law or as is relevant
for the purposes for which it was collected.
iv.
We will cease to retain your
personal data, or remove the means by which the data can be associated with
you, as soon as it is reasonable to assume that such retention no longer serves
the purposes for which the personal data was collected, and is no longer
necessary for any legal or business purpose.
v.
You can visit the Site and
browse without having to provide personal details. During your visit to the
Site you remain anonymous and at no time can we identify you unless you have an
account on the Site and log on with your user name and password.
vi.
Data that we collect
.
We may collect various pieces
of information if you seek to place an order for a product with us on the Site.
.
We collect, store and process
your data for processing your purchase on the Site and any possible later
claims, and to provide you with our services. We may collect personal
information including, but not limited to, your title, name, gender, date of
birth, email address, postal address, delivery address (if different),
telephone number, mobile number, payment details, payment card details or bank
account details.
.
aCart shall collect the
following information where you are a buyer:
.
Identity data, such as your
name, gender, profile picture, and date of birth;
.
Contact data, such as billing
address, delivery address/location, email address and phone numbers;
.
Billing account information:
bank account details, credit card account and payment information
.
Transaction records/data, such
as details about orders and payments, user clicks, and other details of
products and Services related to you;
.
Technical data, such as
Internet protocol (IP) address, your login data, browser type and version, time
zone setting and location, device information, browser plug-in types and
versions, operating system and platform, international mobile equipment identity,
device identifier, IMEI, MAC address, cookies (where applicable) and other
information and technology on the devices you use to access the Site;
.
Profile data, such as your
username and password, account settings, orders related to you, user research,
your interests, preferences, feedback and survey responses;
.
Usage data, such as
information on how you use the Site, products and Services or view any content
on the Site, including the time spent on the Site, items and data searched for
on the Site, access times and dates, as well as websites you were visiting
before you came to the Site and other similar statistics;
.
Location data, such as when
you capture and share your location with us in the form of photographs or
videos and upload such content to the Site;
.
Marketing and communications
data, such as your preferences in receiving marketing from us and our third
parties, your communication preferences and your chat, email or call history on
the Site or with third party customer service providers; and
.
Additional information we may
request you to submit for due diligence checks or required by relevant
authorities as required for identity verification (such as copies of government
issued identification, e.g. passport, ID cards, etc.) or if we believe you are
violating our Privacy Policy or our Customer Terms and Conditions.
.
aCart shall collect the
following information where you are a seller:
.
Identity and contact data,
such as your name, date of birth or incorporation, company name, address, email
address, phone number and other business-related information (e.g. company
registration number, business licence, tax information, shareholder and
director information, etc.);
.
Account data, such as bank
account details, bank statements, credit card details and payment details (such
account data may also be collected directly by our affiliates and/or third
party payment service providers);
.
Transaction data, such as
details about orders and payments, and other details of products and Services
related to you;
.
Technical data, such as
Internet protocol (IP) address, your login data, browser type and version, time
zone setting and location, browser plug-in types and versions, operating system
and platform, international mobile equipment identity, device identifier, IMEI,
MAC address, cookies (where applicable) and other information and technology on
the devices you use to access the Site;
.
Profile data, such as your
username and password, orders related to you, your interests, preferences,
feedback and survey responses;
.
Usage data, such as
information on how you use the Site, products and Services or view any content
on the Site, including the time spent on the Site, items and data searched for
on the Site, access times and dates, as well as websites you were visiting before
you came to the Site and other similar statistics;
.
Location data, such as when
you capture and share your location with us in the form of photographs or
videos and upload such content to the Site;
.
Marketing and communications
data, such as your preferences in receiving marketing from us and our third
parties and your communication preferences and your chat, email or call history
on the Site or with our third party seller service providers; and
.
We will use the information
you provide to enable us to process your orders and to provide you with the
services and information offered through our website and which you request in
the following ways:.
.
If you are a buyer:
.
Processing your orders for
products:
.
Process orders you submit
through the Site;
.
Deliver the products you have
purchased through the Site for which we may pass your personal information on
to a third party (e.g. our logistics partner) in order to make delivery of the
product to you;
.
Update you on the delivery of
the products;
.
Provide customer support for
your orders;
.
Verify and carry out payment
transactions (including any credit card payments, bank transfers, offline
payments, remittances, or e-wallet transactions) in relation to payments
related to you and/or services used by you. In order to verify and carry out
such payment transactions, payment information, which may include personal
data, will be transferred to third parties such as our payment service
providers;
.
Providing services
.
Facilitate your use of the
services or access to the Site;
.
Administer your account with
us;
.
Display your name, username or
profile on the Site (including on any reviews you may post);
.
Respond to your queries,
feedback, claims or disputes, whether directly or through our third party
service providers; and
.
Display on scoreboards on the
Site in relation to campaigns, mobile games or any other activity;
.
Marketing and advertising:
.
Provide you with information
we think you may find useful or which you have requested from us (provided you
have opted to receive such information);
.
Send you marketing or
promotional information about \ products and services on the Site from time to
time (provided you have opted to receive such information); and
.
Help us conduct marketing and
advertising;
.
Legal and operational
purposes:
.
Ascertain your identity in
connection with fraud detection purposes;
.
Compare information, and
verify with third parties in order to ensure that the information is accurate;
.
Process any complaints,
feedback, enforcement action you may have lodged with us;
.
Produce statistics and
research for internal and statutory reporting and/or record-keeping
requirements;
.
Store, host, back up your
personal data;
.
Prevent or investigate any
actual or suspected violations of our Terms of Use, Privacy Policy, fraud,
unlawful activity, omission or misconduct, whether relating to your use of Site
or any other matter arising from your relationship with us;
.
Perform due diligence checks;
.
Comply with legal and
regulatory requirements (including, where applicable, the display of your name,
contact details and company details), including any law enforcement requests,
in connection with any legal proceedings, or otherwise deemed necessary by us;
and
.
Where necessary to prevent a
threat to life, health or safety.
.
Analytic, research, business
and development:
.
Understand your user
experience on the Site;
.
Improve the layout or content
of the pages of the Site and customize them for users;
.
Identify visitors on the Site;
.
Conduct surveys, including
carrying out research on our users’ demographics and behavior;
.
Derive further attributes
relating to you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant
information;
.
Conduct data analysis, testing
and research, monitoring and analyzing usage and activity trends;
.
Further develop our products
and services; and
.
Other
.
Any other purpose to which
your consent has been obtained; and
.
Conduct automated
decision-making processes in accordance with any of the above purposes.
.
If you are a seller:
.
Providing Services
.
To facilitate your use of the
Site;
.
To ship or deliver the
products you have listed or sold through the Site. We may pass your personal
information on to a third party (e.g. our logistics partners) or relevant
regulatory authority (e.g. customs) in order to carry out shipping or delivery
of the products listed or sold by you;
.
To respond to your queries,
feedback, claims or disputes, whether directly or through our third party
service agents;
.
To verify your documentation
submitted to us facilitate your on-boarding with us as a seller on the Site,
including the testing of technologies to enable faster and more efficient
on-boarding;
.
To administer your account (if
any) with us;
.
To display your name, username
or profile on the Site;
.
To verify and carry out
financial transactions (including any credit card payments, bank transfers,
offline payments, remittances, or e-wallet transactions) in relation to
payments related to you and/or Services used by you. In order to verify and
carry out such payment transactions, payment information, which may include
personal data, will be transferred to third parties such as our payment service
providers;
.
To help us conduct marketing
and advertising.
.
Legal and operational purposes
.
To produce statistics and research
for internal and statutory reporting and/or record-keeping requirements;
.
To store, host, back up your
personal data;
.
To prevent or investigate any
actual or suspected violations of our Terms of Use, Privacy Policy, fraud,
unlawful activity, omission or misconduct, whether relating to your use of our
Services or any other matter arising from your relationship with us;
.
To comply with legal and
regulatory requirements (including, where applicable, the display of your name,
contact details and company details), including any law enforcement requests,
in connection with any legal proceedings or otherwise deemed necessary by us;
.
Where necessary to prevent a
threat to life, health or safety;
.
To process any complaints,
feedback, enforcement action and take-down requests in relation to any content
you have uploaded to the Site;
.
To compare information, and
verify with third parties in order to ensure that the information is accurate;
.
To ascertain your identity in
connection with fraud detection purposes; and
.
To facilitate the takedown of
prohibited and controlled items from our Site.
.
Analytics, research, business
and development
.
To audit the downloading of
data from the Site;
.
To understand the user
experience with the Services and the Site;
.
To improve the layout or
content of the pages of the Site and customize them for users;
.
To conduct surveys, including
carrying out research on our users’ demographics and behavior to improve our
current technology (e.g. voice recognition tech, etc.) via machine learning or other
means;
.
To derive further attributes
relating to you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant
information;
.
To conduct data analysis,
testing and research, monitoring and analyzing usage and activity trends;
.
To further develop our
products and services; and
.
To know our sellers better.
.
Other
.
Any other purpose to which
your consent has been obtained; and
.
To conduct automated
decision-making processes in accordance with any of these purposes.
.
Further, we will use the
information you provide to administer your account with us; verify and carry
out financial transactions in relation to payments you make; audit the
downloading of data from our website; improve the layout and/or content of the
pages of our website and customize them for users; identify visitors on our
website; carry out research on our users' demographics; send you information we
think you may find useful or which you have requested from us, including information
about our products and services, provided you have indicated that you have not
objected to being contacted for these purposes.
.
Subject to obtaining your
consent we may contact you by email with details of other products and
services. You may unsubscribe from receiving marketing information at any time
in our mobile application settings or by using the unsubscribe function within
the electronic marketing material. We may use your contact information to send
newsletters from us and from our related companies. If you prefer not to
receive any marketing communications from us, you can opt out at any time.
.
We may pass your name and
address on to a third party in order to make delivery of the product to you
(for example to our courier or supplier). You must only submit to us the Site
information which is accurate and not misleading and you must keep it up to
date and are responsible for informing us of changes to your personal data, or
in the event you believe that the personal data we have about you is inaccurate,
incomplete, misleading or out of date.inform us of changes. You can update your
personal data anytime by accessing your account on the Site.
.
Your actual order details may
be stored with us but for security reasons cannot be retrieved directly by us.
However, you may access this information by logging into your account on the
Site. Here you can view the details of your orders that have been completed,
those which are open and those which are shortly to be dispatched and
administer your address details, bank details ( for refund purposes) and any
newsletter to which you may have subscribed. You undertake to treat the
personal access data confidentially and not make it available to unauthorized
third parties. We cannot assume any liability for misuse of passwords unless
this misuse is our fault.
vii.
Other uses of your Personal
Information
.
We may use your personal
information for opinion and market research. Your details are anonymous and
will only be used for statistical purposes. You can choose to opt out of this
at any time. Any answers to surveys or opinion polls we may ask you to complete
will not be forwarded on to third parties. Disclosing your email address is
only necessary if you would like to take part in competitions. We save the
answers to our surveys separately from your email address.
.
We may also send you other
information about us, the Site, our other websites, our products, sales
promotions, our newsletters, anything relating to other companies in our group
or our business partners. If you would prefer not to receive any of this
additional information as detailed in this paragraph (or any part of it) please
click the 'unsubscribe' link in any email that we send to you. Within 7 working
days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere
in Pakistan) of receipt of your instruction we will cease to send you
information as requested. If your instruction is unclear we will contact you
for clarification.
.
We may further anonymize data
about users of the Site generally and use it for various purposes, including
ascertaining the general location of the users and usage of certain aspects of
the Site or a link contained in an email to those registered to receive them,
and supplying that anonymized data to third parties such as publishers.
However, that anonymized data will not be capable of identifying you
personally.
viii.
Third Parties and Links
.
We may pass your details to
other companies in our group. We may also pass your details to our agents and
subcontractors to help us with any of our uses of your data set out in our
Privacy Policy. For example, we may use third parties to assist us with
delivering products to you, to help us to collect payments from you, to analyze
data and to provide us with marketing or customer service assistance. We may
also exchange information with third parties for the purposes of fraud
protection and credit risk reduction.
.
We may share (or permit the
sharing of) your personal data with and/or transfer your personal data to third
parties and/or our affiliates for the above-mentioned purposes. These third
parties and affiliates, which may be located inside or outside your jurisdiction,
include but are not limited to:
.
Service providers (such as
agents, vendors, contractors and partners) in areas such as payment services,
logistics and shipping, marketing, data analytics, market or consumer research,
survey, social media, customer service, installation services, information
technology and website hosting;
.
Their service providers and
related companies; and
.
Other users of the Site.
.
We may transfer our databases
containing your personal information if we sell our business or part of it,
provided that we satisfy the requirements of applicable data protection law
when disclosing your personal data. Other than as set out in this Privacy
Policy, we shall NOT sell or disclose your personal data to third parties
without obtaining your prior consent unless this is necessary for the purposes
set out in this Privacy Policy or unless we are required to do so by law. The
Site may contain advertising of third parties and links to other sites or
frames of other sites. Please be aware that we are not responsible for the
privacy practices or content of those third parties or other sites, nor for any
third party to whom we transfer your data in accordance with our Privacy
Policy. You are advised to check on the applicable privacy policies of those websites
to determine how they will handle any information they collect from you.
.
In disclosing your personal
data to third parties, we endeavor to ensure that the third parties and our
affiliates keep your personal data secure from unauthorized access, collection,
use, disclosure, processing or similar risks and retain your personal data only
for as long as your personal data helps with any of the uses of your data as
set out in our Privacy Policy.
.
We may transfer or permit the
transfer of your personal data outside of Pakistan for any of the purposes set
out in this Privacy Policy. However, we will not transfer or permit any of your
personal data to be transferred outside of Pakistan unless the transfer is in
compliance with applicable laws and this Privacy Policy.
.
We may share your personal
data with our third party service providers or affiliates (e.g. payment service
providers) in order for them to offer services to you other than those related
to your use of the Site. Your acceptance and use of the third party service
provider’s or our affiliate’s services shall be subject to terms and conditions
as may be agreed between you and the third party service provider or our
affiliate. Upon your acceptance of the third party service provider’s or our
affiliate’s service offering, the collection, use, disclosure, storage,
transfer and processing of your data (including your personal data and any data
disclosed by us to such third party service provider or affiliate) shall be
subject to the applicable privacy policy of the third party service provider or
our affiliate, which shall be the data controller of such data. You agree that
any queries or complaints relating to your acceptance or use of the third party
service provider’s or our affiliate’s services shall be directed to the party
named in the applicable privacy policy.
ix.
Cookies
.
We or our authorized service
providers may use cookies, web beacons, and other similar technologies in
connection with your use of the Site.
.
The acceptance of cookies is
not a requirement for visiting the Site. However, we would like to point out
that the use of the 'basket' functionality on the Site and ordering is only
possible with the activation of cookies. Cookies are small text files
(typically made up of letters and numbers) placed in the memory of your browser
or device when you visit a website or view a message. They allow us to
recognize a particular device or browser. Web beacons are small graphic images
that may be included on the Site. They allow us to count users who have viewed
these pages so that we can better understand your preference and interests.
Cookies are tiny text files which identify your computer to our server as a
unique user when you visit certain pages on the Site and they are stored by
your Internet browser on your computer's hard drive. Cookies can be used to
recognize your Internet Protocol address, saving you time while you are on, or
want to enter, the Site. We only use cookies for your convenience in using the
Site (for example to remember who you are when you want to amend your shopping
cart without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted advertising).
However, certain cookies are required to enable core functionality (such as
adding items to your shopping basket), so please note that changing and
deleting cookies may affect the functionality available on the Sit. Your
browser can be set to not accept cookies, but this would restrict your use of
the Site. Please accept our assurance that our use of cookies does not contain
any personal or private details and are free from viruses. If you want to find
out more information about cookies.
x.
Security
.
We have in place appropriate
technical and security measures to prevent unauthorized or unlawful access to
or accidental loss of or destruction or damage to your information. When we
collect data through the Site, we collect your personal details on a secure
server. We use firewalls on our servers. Our security procedures mean that we
may occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against unauthorized
access to your password and to your computer.
.
You should be aware, however,
that no method of transmission over the Internet or method of electronic
storage is completely secure. While security cannot be guaranteed, we strive to
protect the security of your information and are constantly reviewing and
enhancing our information security measures.
xi.
Your rights
.
If you are concerned about
your data, you have the right to request access to the personal data which we
may hold or process about you. You have the right to require us to correct any
inaccuracies in your data free of charge. At any stage you also have the right to
ask us to stop using your personal data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right to
charge a reasonable administrative fee for retrieving your personal data
records. If so, we will inform you of the fee before processing your request.
You may communicate the withdrawal of your consent to the continued use,
disclosure, storing and/or processing of your personal data by contacting our
customer services, subject to the conditions and/or limitations imposed by
applicable laws or regulations. Please note that if you communicate your
withdrawal of your consent to our use, disclosure, storing or processing of
your personal data for the purposes and in the manner as stated above or
exercise your other rights as available under applicable local laws, we may not
be in a position to continue to provide the Services to you or perform any
contract we have with you, and we will not be liable in the event that we do
not continue to provide the Services to, or perform our contract with you. Our
legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data held by us.
In the event you wish to have your data deleted, you may contact our customer
services to fill up a deletion request form (“Deletion Request”).
xii.
Minors
.
We do not sell products to
minors, i.e. individuals below the age of 18, on the Site and we do not
knowingly collect any personal data relating to minors. You hereby confirm and warrant
that you are above the age of 18 and are capable of understanding and accepting
the terms of this Privacy Policy.
.
If you allow a minor to access
the Site and buy products from the Site by using your account, you hereby
consent to the processing of the minor’s personal data and accept and agree to
be bound by this Privacy Policy and take responsibility for his or her actions.
.
We will not be responsible for
any unauthorized use of your account on the Site by yourself, users who act on
your behalf or any unauthorized users. It is your responsibility to make your
own informed decisions about the use of the Site and take necessary steps to
prevent any misuse of the Site.