Frequently Asked Questions
About Us
We do not have any physical stores in Pakistan.
aCart is an innovative e-commerce platform in Pakistan that is going to make your online shopping
experience a pleasant one.
Unlike other e-commerce platforms, we guarantee our customers the utmost quality control of their
desired products. With us, you will save money because of our fast delivery services.
Billing
Yes, Cash on Delivery is available.
aCart.pk does not accept online payment.
aCart.pk only accepts cash on delivery.
Only Cash on delivery payment method is available.
Delivery
The delivery charges are subjected to the various factors.
aCart.pk can deliver outside Pakistan (Except India & Israel).
Within Lahore, we will deliver your order in 36 hours. Outside Lahore, we promise to deliver your order
within 4 working days.
We deliver in all major cities of Pakistan.
Promotion & Discount Offers
We offer seasonal discount offers.
The 24 Hour deal is our signature deal. During our 24 hour deal, any product on our website or mobile
app will be subjected to a particular discount. The deals will only be available for 24 hours. You’ll
have to be quick!
Products that are delivered damaged/malfunctioning/incomplete/incorrect are entitled to full refund.
Online Coupons can be redeemed once you are confirming your orders on our website or mobile apps.
Whereas, physical vouchers can only be used at the company franchises or outlets.
Return Policy
The timeline for applying for return is 15 days from the date of delivery
In order to apply for a return on your purchase, you need to talk to our customer service representative
for further assistance.
Products that are delivered damaged/malfunctioning/incomplete/incorrect are entitled to full return.
(Not applicable for seasonal and electronic products).
We are liable to return damaged/incomplete/incorrect/malfunctioning items. Whereas, upon receiving the
parcel, if you do not like the product, you can get it exchanged for another similar product.
Refund Policy
We are liable to refund damaged/incomplete/incorrect/malfunctioning items.
Upon receiving the parcel, if you do not like the product, you can get it exchanged for another similar
product or you can appeal for a refund. However, aCart.pk will not accept items that have been tempered
by you.
The timeline for applying for a full refund is 15 days
In order to apply for a refund on your purchase, you need to talk to our customer service representative
for further assistance
You can return, exchange, or get a refund for sale products. (Not applicable for seasonal and electronic
products).
Order Status
Once you have successfully placed an order, you will receive a confirmation email shortly.
In Lahore, your order will be delivered to you within 36 hours. Outside Lahore, your order will be
delivered to you within 4 working days.
If you accidentally placed an order, or you want to make changes in your order, you will need to call
customer support service. Provide them with the order number and also inform them about the changes.
(Applicable within 12 hours of order placement)
If you wish to cancel an order, you will be required to call the customer support service. Provide them
with your order number and also tell them the reason for cancellation. (Applicable within 12 hours of
order placement)
Complaint
To file a complaint against your order, you can either:
Email us at support@acart.pk
Call our customer service representative at 0311-1622111.
In either case, you will be asked to provide us with the original Invoice, order number, and a valid
reason for complaint.
Our team of customer service representatives are available around the clock.
You can contact our team of customer service representatives on our social media accounts, email us, or
call us.
Our customer support number is 0311-1622111.
aCart.pk is an innovative e-commerce platform that is going to make your online shopping experience a pleasant one. Unlike others, we guarantee the utmost quality control of all our products.
Contact Info
- Address: DHA Phase 8 Ex Park view CCA 29 Acart Pvt Ltd
- Whatsapp: 042111055066
- Email: support@acart.pk
